Return Policy

Our Commitment

At Producthighelega, your satisfaction is our priority. We stand behind the quality of our premium minimalist socks and want you to be completely happy with your purchase. If for any reason you are not satisfied, we offer a straightforward return process.

Return Period

You may return your sock purchase within 30 days of receiving your order. Returns must be initiated within this timeframe to be eligible for a refund or exchange.

Eligibility Requirements

To be eligible for a return, your socks must meet the following conditions:

• Items must be unworn and unwashed
• Items must be in their original packaging
• All tags and labels must be attached
• Items must be in the same condition as received
• Proof of purchase must be provided

Non-Returnable Items

For hygiene reasons, the following items cannot be returned:

• Socks that have been worn or washed
• Items without original packaging or tags
• Items damaged due to misuse

How to Initiate a Return

To start a return, please follow these steps:

1. Contact us at help@producthighelega.world or call +44 207 387 8684
2. Provide your order number and reason for return
3. Wait for return authorization and instructions
4. Pack items securely in original packaging
5. Ship items to the address provided

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service.

For defective or incorrect items, Producthighelega will cover return shipping costs. Please contact us for a prepaid return label.

Refund Process

Once we receive and inspect your returned socks, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed within 5-7 business days
• Refunds will be issued to the original payment method
• You will receive an email confirmation
• It may take additional time for your bank to process the refund

Exchanges

We accept exchanges for different sizes or colors of the same sock style, subject to availability. To request an exchange, follow the return process and indicate your preference.

Defective or Damaged Items

If you receive defective or damaged socks, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Questions

If you have any questions about our return policy, please contact us. We are here to help ensure your complete satisfaction with your Producthighelega purchase.